Did you watch “Undercover boss?”

I’ve just  watched the first of the new series of “Undercover Boss” on Channel four. Having watched it last year, this, the first of 7 episodes, was an equally inspiring watch.

David Clark, 60 year old UK CEO of the Best Western brand, goes undercover for 5 days to see what’s really happening at grass roots level, and is shocked and humbled in equal measure.

If ever a programme helps to portray the everyday heroes who exist in our businesses, this is it: a talented young chef, struggling with long hours, understaffed, under-resourced and no guidance or encouragement yet still turning out excellent food; a loyal, committed and conscientious head housekeeper, whose quiet, unassuming, yet inspiring leadership kept her team behind her; a cheerful, and brilliant head of restaurant,whose ability to build rapport with customers and staff alike was simply stunning   and a groundsman who, despite recovering from serious illness, worked punishing  hours on minimum wage because of understaffing, yet still remained cheerful, conscientious and committed. Read more